SITE RULES AND IMPORTANT INFORMATION
Booking
BOOKING CONDITIONS
• Bookings are accepted only for the party named and are not transferable.
• When booking at Syke Farm Campsite, we do not allocate set pitches. We feel that due to the layout of the site its nice for you to choose where to pitch your tent.
• On arrival, please declare all family members, cars and tents and as tickets are checked daily. Tickets must be prominently displayed and for any discrepancies found, immediate payment must be made.
• The company reserves the right to cancel or terminate a holiday where the client has failed to disclose all the material facts as required.
• Campsite arrival times can be anywhere between 9am and 8pm, please contact if you are going to arrive any later.
• Cheques are only accepted for deposit payments. Please make cheques payable to (Syke Farm Campsite Limited)
• Showers are 50p for 5 minutes.
• We can sometimes accommodate larger group bookings, more often mid-week and avoiding any peak season holidays. We do not accept celebratory bookings, such as birthdays and stag/hen parties.
Booking Payments, Cancellations and Credit
Booking payments
A 50% deposit is required to secure a camping booking. For the Shepherd’s Hut, a £100 deposit is required.
The remaining balance is due 14 days before your arrival date. Bookings made 14 days or fewer before arrival must be paid in full.
The deposit forms part of your total booking price. Whether it is refundable depends on when you cancel, as set out below.
Cancelling your booking
Please email booking@sykefarmcampsite.com with your name and booking reference. Cancellation takes effect on the date we receive your email, whether or not we have replied.
Notice is calculated in calendar days between the date we receive your cancellation and your original arrival date, using UK dates.
42 days or more
£10 per booking. All remaining payments are refunded.
14–41 days
50% of the total booking price. Any payments above this are refunded, and no remaining balance is payable.
Fewer than 14 days, including non-arrival
100% of the total booking price. No standard refund is available.
The £10 charge is deducted from payments already made and will not exceed the amount paid. It is not added to the 50% or 100% cancellation charges. Your deposit counts towards the cancellation charge; it is not an additional charge.
For a reduction in nights or guests, the same cancellation bands apply to the price of the part cancelled. Any minimum-stay requirements still apply. The £10 early-cancellation charge applies once per amendment, rather than per night or guest.
Refunds will normally be issued to the original payment method within 14 days of cancellation. Your bank may take additional time to show the payment.
Date changes and credit
At our discretion, we may offer a date change or credit as an alternative to retaining payments under the cancellation policy. This is a goodwill option, not a guaranteed entitlement. You may also choose this option instead of an available refund.
Where we agree to a date change or credit:
• There is no administration or amendment fee.
• The amount transferred will be confirmed in writing and will not exceed the payments we hold for your booking after any refunds already made.
• You may choose replacement dates immediately or hold the agreed amount as credit while deciding.
• Credit must be used for one replacement booking of equal or greater value, in the original lead guest’s name.
• The replacement stay must be completed within 12 months of your original arrival date. We will confirm the exact expiry date in writing. Unused credit expires on that date and will not be extended.
• Replacement dates are subject to availability, seasonal opening dates, minimum-stay requirements and the prices applicable when the replacement booking is confirmed.
• Any additional payment needed to meet the required deposit (50% of the replacement camping booking price, or £100 for the Shepherd’s Hut) is payable when the new dates are confirmed. The balance is due 14 days before the replacement arrival date. If the replacement stay starts within 14 days, full payment is required when confirming it.
• This is one opportunity to rearrange your stay. Issuing credit and then using it to confirm dates counts as one change altogether. Once replacement dates are confirmed, no further voluntary date changes or replacement credits will be offered.
• Moving a booking or issuing credit does not restart the cancellation deadlines. If you cancel the replacement booking, the cancellation bands are calculated using the date we receive that cancellation and the original arrival date. The charge is based on the original booking price, with payments above the applicable charge refunded.
Credit cannot normally be exchanged for cash. However, accepting credit does not remove any legal right to a refund, and these terms do not override the cancellation refunds described above.
Late arrivals, early departures and weather
If you arrive late, leave early or cancel because of ordinary poor weather, illness or changes in personal circumstances, the cancellation terms apply to the unused part of your booking. No standard refund is available for unused nights after your stay has started.
We recommend suitable travel insurance covering cancellation, illness and cutting your stay short.
If we cannot provide your stay
If we cancel or cannot provide all or part of your booked stay, you will receive a full refund for the affected nights, including the relevant deposit, without an administration deduction.
An alternative stay or credit may be offered, but you do not have to accept it instead of a refund.
Fair cancellation charges and your rights
The cancellation charges above are our standard schedule. We will take reasonable steps to reduce cancellation losses, including making cancelled space available to other guests. Charges will be reduced where necessary so that we do not retain more than our reasonable losses, taking account of replacement bookings and costs saved. Any resulting additional refund will be issued within 14 days of that assessment.
Nothing in this policy affects your statutory rights.
Please read the following information before arriving:
Please note that our campsite is a quiet campsite after 10:30pm — we kindly ask all guests to respect others who are here to enjoy a peaceful stay.
Syke Farm Campsite is a laid-back site, perfect for a true “get away from it all” experience.
To keep the campsite enjoyable for everyone, we do not tolerate drunk or disorderly behaviour, including loud, abusive, aggressive, or disruptive actions. Any individuals or groups breaking this rule will be asked to leave immediately.
Damaged goods & Injury
We do not take responsibility any damage or injury howsoever caused, we do recomend taking holiday insurance to cover you.
Bad Weather
Please note: Although Buttermere is a beautiful location, we can be hit by some bad weather so please check the forecast regularly and come prepared. We do not hold ourselves liable for any damage caused by bad weather.
Late Arrivals/ Early Departures
The site is quiet from 10:30pm, so out of respect for our other guests, we don't like late arrivals as it often causes disruption and complaints.
Anyone arriving after 10:30pm should be very quiet, and respect all other campers on the site.
Electrical Hook Ups
Syke Farm Campsite is a traditional camping site, which doesn't have electrical hook ups, there are sockets in the toilets and shelter if needed.
Dogs
Dogs are allowed on site free of charge. We expect owner supervision at all times.
No mess and no dogs running around off lead for prolonged times.
Under no circumstances are dogs to be left in the tent while owners are off-site
(Dogs are allowed in the local cafe Syke Farm Tearoom and also in the Bridge Hotel).
50p Coins
We have plenty of 50p coins at Syke Farm Tearoom, but it is advised to bring your own.
Gas Cannisters
We do not sell gas canisters for cooking, and in the past it has been problematic for people to purchase them in Keswick -so please bring your own.
Otherwise Keswick has many outdoors and camping shops for most anything else you forget.
Campers’ Breakfast
Just 2 minutes from the campsite, Syke Farm Tearoom serves a very popular breakfast each morning. Campers ordering a 'Classic or Veggie fry-up' are entitled to an Americano or a cup of tea.
Simply ask a member of staff for more details and have your confirmation email ready when you visit.
Campfires / BBQ's
We don't allow open fires and campfires, however in most cases it is OK to have small raised fire pits and BBQ's as long as they don't harm the grass. Disposable BBQ's are ok if they are kept off the ground. Please respect other campers by not making too much smoke and the fire too big. We also ask that you bring your own wood or buy wood from Syke Farm and DON'T break branches from trees.